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Thursday, 3 October 2013

Apporoches Troubleshooting



Top-down
• Application, Presentation & Session
-User can access  various web pages on the internet.
HOW IT OPERATES
-Always start at the application layer and works its way down until
It find faulty layer.
ADVANTAGES/DISADVANTAGES
-if the problem turn out to be related to lower layers,
You have wasted a lot of time and effort at the upper or application layers

Bottom-Up
• Physical
• Concerned with hardware and wire connections
HOW IT OPERATES
-always start a physical layer and work it way up until it find a faulty layer .
ADVANTAGES/DISADVANTAGES
Its is slow but solid approach. When the problem application (or upper layer) related this approach can take a long time.


Divide-and-conquer
• Transport, Network, Data Link
• Example: Troubleshooter may begin at the network
layer, by verifying IP configuration information

HOW IT OPERATES
-based on circumstanced( reported issues) and your experience you might decide to start at any layer and work up or down the OSI stack

ADVANTAGES/DISADVANTAGES
It approaches the layer of the culprit faster than the other approaches. You need experience to use this approach effectively

Trial and Error
• Trial and error relies on individual knowledge to
determine the most probable cause of a problem.
• Solution based on past experience and knowledge
of the network structure.

Substitution
• Substitution technique the problem is assumed to be
caused by a specific hardware component or a
configuration file.
• The defective part or code is replaced by a known

good device or file.

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