A basic troubleshooting strategy
When you are confronted with any software problem a
basic troubleshooting strategy involves the following steps:
1.
Recording the symptoms
2.
Recreating the problem
3.
Eliminating possible causes
4.
Using diagnostic tools
It is importand to adopt a systematic and thorough approach to dealing
with problems as the
slightest change, such as making an extra mouse click or adding an extra
space when entering
text can effort your result. If you take a systematic and methodical
approach you will be, at the
very last, more knowledge when speaking to a IBM Support representative.
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